Return / Exchange Policy
- We offer Exchanges & Returns within 7 Days from the Date of Delivery. Once your Exchange/Return query has been accepted by our team, a notification will be sent to your Registered Email and your order will be picked up by our Logistics Partner within 24-48 working hours.
- Pick-up will be attempted twice. If the courier partner is unable to pick-up the shipment, you will have to send the shipment back to the warehouse address (B-2 1601 Mata Rani Chowk, Ludhiana, Punjab, India 141008). Reverse pick-up is subject to the availability of the service in your area pincode.
- Kindly allow 7 days for the return to be processed and the amount to be shown in your bank account. PLEASE NOTE: REFUND / BANK TRANSFER ARE ONLY APPLICABLE FOR PREPAID ORDERS / ONLINE PAYMENTS MADE ON OUR WEBSITE.Â
- Payments made with COD option will receive store credit equivalent to the amount paid by you, which can be used anytime.
- Please note that once your order has been received at the warehouse, it will go through a quality check and once approved, your exchange/return query will be processed further.
- Estimated delivery of all exchange queries fall between 7-10 working days.
- If an exchange in size cannot be fulfilled due to availability of stock, we will make sure you will be issued a store credit which can be availed on your next online purchase.
- For all return orders, refunds will be issued in the form of a credit note once QC on the product has been approved. This will be shared on your registered Email address.
- Please return your product(s) in the same condition as it was shipped. If the products are returned in poor condition or have clearly been worn, we won’t proceed forward with the query.
- If issues still persist, kindly drop us an email with your name and order id on haysclothingco@gmail.com. We are available Monday-Saturday between 11AM-7PM. All the pending queries will be solved on priority basis.
- Cancellation of orders are only permitted on COD orders and till the orders has not been dispatched from our warehouse.
- All prepaid orders are final. We do not offer any cancellation and refund. Any refunds are issued in the form of store credit equivalent to the selling/MRP amount , which can be used within 3 (Three) months. Store credits are Non-Refundable; and are only redeemable on your next purchase.
- Shipping charges are Non-Refundable.
- You can get in touch with us about any issues at our customer support portal by dropping a direct message or chat with us on Whatsapp: +91 99482 86000. We are available Monday-Sunday between 10 am – 7 pm. All pending queries will be solved on priority the next day.
REFUNDS FOR FREE PRODUCT DEALS
Any items purchased during a BOGO Sale (Buy 1 Get 1 Free) or any such promotions wherein free products are included, such orders will not be eligible for any returns.Â
SELF-SHIPPING OF ORDERS FOR RETURNS:
In case your pincode is non-serviceable for a reverse pick up, you’ll have courier the product(s) to the following address:
HAYS WAREHOUSE
B-2 1601 Mata Rani Chowk, Ludhiana, Punjab ,India 141008.
